Q&A

Is the Home Automation & Security Builder Program available for all builders?

The Home Automation & Security Builder Program, with complimentary automation, is ideal for production builders who build at least 100 homes per year. Custom home builders that build a minimum of 25 homes can still take advantage of the Home Automation & Security Model Home Program that provides a complimentary kit of equipment that can be used to showcase smart home technology for prospective home buyers.

 How easy are upgrades options for my homebuyers?

Home Automation & Security makes it easy for homeowners to upgrade their system with additional technology that adds long-term value, including professionally monitored security. Our service providers work directly with the homeowner after closing to install and support their new technology.

 Who installs the Home Automation & Security system?

It’s up to you. Home Automation & Security-powered lights, locks and cameras are easy for your subcontractors to install. We recommend that our service provider experts install security and life safety devices. However you prefer to work, you can count on our service providers to ensure that everything is configured, and to work alongside your existing team throughout.

What services can a builder take advantage of pre-close?

Builders can elect to activate security or automation services in homes pre-close. Compatible Home Automation & Security panels or hubs utilize the Cellular Network to communicate with Z-Wave devices such as light switches, locks, and thermostats. This means that builders do not have to wait for WiFi to be set up in the home to take advantage of technology.

Home Automation & Security Enterprise service plans allow builders to manage their models or inventory spec homes from a single dashboard. This service can be used for energy efficiency initiatives and security to prevent theft in the community prior to the homeowners move in date.

What does a typical Smart Home package look like?

We recommend Builders work with their existing sub-contractors to install smart devices during construction such as door locks, lights, thermostats, and garage doors. These smart devices should be compatible with the Home Automation & Security platform. An Home Automation & Security Service Provider will typically install a security panel/hub and any WiFi connected device.

Our service providers are responsible for integrating the ecosystem of smart devices into the Home Automation & Security platform so that homebuyers can control all their devices from a single app. Service providers will meet with every homebuyer during the White Glove appointment where they will educate the homebuyer on the features that come standard with their smart home as well as additional features should the homebuyer want to expand their system.

Following the initial installation, service providers offer 1st Tier Support services to homebuyers, preventing any support burden from falling on the builder.

Does Home Automation & Security offer technology to differentiate Age-Targeted Communities?

Yes! The Home Automation & Security Wellness offering has paved the way for a proactive solution for aging-in-place care and connected living. Home Automation & Security Wellness gives customers independence and peace of mind, while also providing traditional security. Through a system of non-obtrusive monitoring devices and reports, adult children and caregivers can monitor the activity of their loved ones and diagnose problems before they occur.

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